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DIALOGUE: Focus on your Core Business, We Manage your Relocation
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Focus on your Core Business,
We Manage your Relocation
An insightful dialogue with Jason Will
Country Manager of Asian Tigers Mobility
02b Photo Jason 说起搬家,大部分人的印象大概是打个电话,搬家公司就会上门将一应物品帮你搬走然后送往新的住所。但如果你要从一个国家搬到另一个国家,这该怎么办呢?实际上国际搬家物流公司所承担的服务项目,并不仅仅是打包和搬东西那么简单。Jason Will先生在搬家运输行业已有 26 年的工作经验。根据他的介绍,客户往往有非常多样的需求,例如在跨国公司安置员工时就会面临寻找合适的房源、为员工办理签证和移民手续、申报相关税务等等困扰。处理这些细碎的工作往往令公司的行动力效率低下,甚至影响正常业务的开展。他们急需一个一站式服务的跨国搬家公司。现如今泛骏华国际物流(中国)有限公司就承担了这样一个一站式服务的角色,除了搬家,泛骏华国际物流还可以提供多样化的服务供您挑选。

作为泛骏华国际物流中国区总经理 ,Jason Will 先生非常重视团队力量。他认为自己对 300 余名员工以及他们的家庭肩负着巨大的责任,有些员工已经在公司工作长达 20 余年,公司非常注重对员工的培养。 Jason Will 先生表示,搬家公司目前面临的主要挑战是 : 很多公司都在节约成本,减少雇佣外籍员工,所以市场竞争也更加激烈。尤其世界五百强的大型企业的要求也越来越严苛,持续的压力主要来自于对成本的节约以及增加的合规要求。泛骏华国际物流会为每位客户量身定制他们需要的每一项搬迁管理计划,帮助客户用更多的时间关注自己的核心业务,而不必浪费时间和精力来管理员工的重新安置问题。泛骏华国际物流将用自己的专业和实力,帮助他们解决这部分问题。Jason Will 先生说,他们曾经收到过很多具有挑战性的业务需求,比如搬迁昂贵的艺术作品和大型雕像以及办公室的整体搬迁任务。客户希望办公室搬迁时业务活动受到的干扰最小,有些公司的时间很紧,要求在星期五开始进行搬迁,并在下周一就开始正常营业。这需要非常精细的策划,并制定好合理的方案。虽然挑战不断,但他们依然在挑战中保持了稳定的增长,并将到更多的地区进行拓展。

目前,为了适应技术发展和时代需求,泛骏华国际物流也在为客户开发移动端应用程序,从而使客户更方便地访问相关的安置信息。对于该行业未来 10 年的规划,Jason Will 先生认为合规将继续成为公司非常重要的问题,技术方面的不断创新也非常重要。例如电动卡车甚至无人驾驶卡车也可能影响该行业的未来。

泛骏华国际物流还为客户提供纸质文件、文档的保存和管理服务,包括天津地区也有这样的仓库。大多数公司会保留 7 至 10 年的纸质记录,并且很多客户意识到这些记录保存在公司的仓库非常安全,且价格合理。

除了业务经营,公司也非常重视社会责任。泛骏华国际物流自 2001 年起就对野生老虎的保护做出了重大贡献。目前泛骏华国际物流正与世界野生动物基金会进行合作,希望到 2022 年野生虎的数量可以翻倍。公司设立了老虎行动基金,出资对巡逻队进行培训,研究老虎,防范盗猎行为,为保护野生虎做了很多宣传,贡献卓著。

泛骏华国际物流是专门从事国内搬家、国际搬家、专业包装、搬家打包、家具拆装、包装材料配送、物流托运、长途搬家等服务为一体的高端搬家公司。无论您有多少搬家行李 , 各种家电家具和私人物品 , 泛骏华国际物流都提供一站式 24 小时门到门打包、运输、报关、清关搬家运输服务。相信在 Jason Will 先生的带领下,泛骏华国际物流将为客户带去更加优质、可信赖的服务。
Asian Tigers China Office Truck 2017One of the questions we like to ask when we interview some top executives is … where do you see yourself five years from now? But we don’t have this temptation with Jason Will, a professional that has been in the moving industry for 26 years, and counting. From starting in a business development role in Australia to now managing the Asian Tigers business in China, it has been a long and interesting journey for him, and as he said, he is still learning new things! The moving industry has evolved his entire life, and is continuing to evolve still.
 

How has the moving industry evolved from the time you first started?
Probably the biggest evolution that has taken place in our industry over the years is that of our corporate customers looking for a one provider solution for managing the relocation of their employee’s. Previously corporations were dealing with multiple vendors every time they relocated someone – moving companies, visa and immigration companies, serviced apartment vendors, real estate companies, tax consultants and so forth. Dealing with multiple vendors each time, receiving multiple invoices and updating all vendors each time there is a change was a very onerous process. They realised that this could be made much more efficient by having one vendor manage and be accountable for the entire relocation process. As a consequence and in response to this, moving companies began transforming themselves into full service relocation service providers.

Truck 3What responsibilities as a Country Manager do you find as being the most fulfilling?
As Country Manager of Asian Tigers Mobility, I am responsible for the welfare of over 300 employee’s and consequently indirectly also for their families. So I am motivated to ensure the continued employment and welfare of all our employees, some of whom have been with our company for more than 20 years. So sustaining and growing our business to guarantee their welfare is indeed fulfilling. I also find it fulfilling to help our employees realise their full potential in their careers. We have been fortunate to hire many talented individuals and I see it as my responsibility to ensure that the staff gets the training and opportunities it needs in order to develop skills as much as possible.
 

How do you envision Asian Tigers Mobility to grow further and how do you plan to get there?
It is a challenging market in the moving industry in China, and in fact for most of Asia, in that companies have been actively downsizing their expatriate populations in order to achieve cost savings. This has partly been offset with foreign companies relocating more and more of their Chinese employees for them to gain experience outside of China. So whilst it is challenging to grow the business in a contracting market, we are managing to achieve steady market share growth in most of our major markets and also are looking to expand our office network beyond the ten locations which we currently have.

Packing1It is amazing how your company has donated significantly to the care and protection of wild tigers since 2001. Tell us more about it.
Yes this cause came to our attention in 2001 and aside from being a very worthy cause it made even more sense to help out given our corporate name. Currently we are working together with the World Wildlife Fund on an ambitious goal called TX2, which is to double the number of tigers in the wild by the year 2022 which is the next Chinese Year of the Tiger. To contribute towards this, we have set up a Tiger Action Fund, which helps fund things like, ranger training, anti-poaching efforts, research and policy advocacy.

Packing2How you deal with the pressure of catering to Fortune 500 companies’ relocation requirements?
We are certainly finding that Fortune 500 companies, as well as most other companies, have become increasingly demanding. Ongoing pressure to provide cost saving initiatives, more technology solutions and the requirement for increasing compliance are some of the current main expectations of these customers.

Packing3How far does your company go in terms of customization or providing tailor-made services?
Every company is different, in terms of how they manage employee relocations and what level of support or involvement they want from us. As such it is necessary to tailor-make each and every relocation management program we engage in with our corporate customers. Our corporate customers want to focus on their core business activity, rather than having to allocate too much time or resources in managing relocations of their employees. As such we are expected to bring our expertise to help them manage this part of their business.

1Tell us of one of the most challenging relocation requests you’ve encountered so far.
We receive many challenging requests, especially when it comes to handling expensive works of art and things like large statues, however probably the most challenging requests are for office relocations. Companies want minimal disruption in their business activities and therefore need their office relocation to start after office hours on a Friday and to be completed before start of business the following Monday. For large office relocations this requires meticulous planning and allocation of resources in order to meet this deadline.
 

How does the ever-increasing millennial population shape mobility programs?
Good question and very appropriate at the moment. Yes the nature and demands of millennial relocatees are significantly different from their predecessors. They tend to travel lighter and have lesser things to move. Couples are mostly dual income, therefore finding a job for the spouse is an important consideration and we are often asked to provide job finding assistance for the spouse. They are typically more ambitious and impatient for career growth so retaining them is more of a challenge. The good news for companies is that they tend to be more likely to consider relocating to a new country than their predecessors. Many multi-national companies are finding the need to adjust their relocation programs to suit the demands and expectations of their millennial employees.

Staff 2What investments is your company eyeing in terms of technology?
These days, more and more people are accessing technology from their mobile phones rather than desktop computers. We have been working on applications for our customers whereby all critical information for their relocation can be accessed by our application on their mobile phones. This application will also be useful for Human Resources staff to help them monitor their employee relocations as well. The application is almost complete and we expect it to be ready for launch very soon.
 

What do you think are the main ingredients for running a successful global workforce?
When I started in this business, relocating employees and managing a global workforce was just another function of Human Resources Department. But increasingly companies realised that effectively managing relocations and a global workforce is very critical to the success of their business. Therefore they started to engage people who were experienced and knowledgeable in this area. These people are now known as mobility experts and consequently this area is now being managed more professionally and in such a way so as to help the company achieve its global goals and objectives.

AT staffFor families that are about to relocate for the first time, what tips can you provide them with?
I would tell them to keep an open and adventurous mind regarding their experiences adapting to a new culture. It is normal that they will encounter challenges and experience anxiety as a result of those challenges. However they should try to keep a positive mindset as over time the challenges will become less and less as things become more familiar. Not everyone perhaps is suited to undertaking a relocation, however most companies are getting better at identifying who has and who doesn’t have what it takes to successfully live and work in a foreign culture.
 

At the end of the day, how do you reward yourself?
I have learnt that whilst it is good to work hard, it is a mistake to sacrifice too much of your personal life and it’s best to find a good work/life balance. I make sure that I spend quality time each week with both family and friends, but especially with family. This is how I reward myself.
 

How do you wish to be remembered as a leader?
I strive and believe, at least most of the time, to be considered firm but fair. I do actively try to encourage my people to be creative thinkers when it comes to finding solutions to challenges. Also I do try to lead by example as much as possible.
 

If you are to foretell the future of the industry over the next 10 years, how do you think it would look?
If I could foresee the changes that will impact the industry over the next 10 years, I could leave my job tomorrow and become a highly paid consultant to the industry! However it is a safe bet that compliance will continue to be a highly important issue to companies, as well as ongoing innovation in creating technology solutions to gain efficiency and other benefits to manage relocations. Also it is likely that electric trucks and even driverless trucks will impact our industry in future.
 

And finally, we understand that Asian Tigers also provides Records Management Services. Can you explain in more detail what this service is all about?
Sure. At our warehouses around China, including Tianjin, we have a secure area with racking in which we store cartons of files on behalf of our clients. Most companies retain their paper records for 7-10 years and find it more cost effective and secure to store these files offsite at our facility. Cartons are bar-coded and the contents inventoried so at any time if the company needs to retrieve files, we can deliver the files to them. We also store media files.
 

Talking with Jason Will about the present and future of the moving industry gave us a clear idea what a worry-free process is when we are taking decisions to move to any part of the world. It means peace of mind for anyone at this important and complicated period when you rely on professionals.

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