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Woman’s Tesla protest prompts 5-day detention, company apology
Published on: 2021-04-21
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An unhappy customer who invaded the Tesla booth at the Shanghai auto show by clambering atop a car in protest, creating a social media stir and prompting an apology from the company, will be detained for five days.
 

Police said the woman and a female accomplice - identified only by their surnames, Zhang and Li - "caused chaos" at the trade fair on Monday when they arrived at the Tesla display "to express their dissatisfaction due to a consumer dispute."
 

Zhang was ordered detained for "disrupting public order," while Li received a warning, police said.
 

Videos that went viral on Monday showed Zhang wearing a T-shirt emblazoned with the words "The brakes don't work" and shouting similar accusations while staff and security struggled to restore calm.
 

Late on Tuesday, Tesla issued a statement apologising for not addressing the customer's complaint in a timely manner, and said it would conduct a self-inspection of its service and operations in China.
 

Tesla sells roughly 30% of its cars in China, made at its Shanghai factory. But it has faced occasional criticism over issues such as complaints of battery fires.
 

Monday's incident led state broadcaster CCTV to call for an investigation of reported brake problems on Tesla cars, while China's anti-graft watchdog weighed in with a commentary saying such disputes should be resolved within the rule of law.
 

"Individuals should not take extreme measures, and enterprises should not be arrogant and unreasonable," the Central Commission for Discipline Inspection said late on Tuesday.
 

女车主大闹上海车展
特斯拉从绝不妥协到深夜发致歉信

4月19日上海车展开幕,此前质疑“刹车失灵”的安阳女车主,登上了特斯拉展台车顶高声维权,并且把特斯拉成功送上了热搜头条。
 

对此,特斯拉方面也是极为震怒,特斯拉对外副总裁陶琳强硬发声:对于女车主的诉求(退车、道歉),我们不可能答应,我们绝不妥协。
 

但是,特斯拉方面的回应也让公众直呼不适,作为一家车企,因为车辆问题,被车主上门维权,结果竟是这样的态度对待回应。而且,因为维权“闹事”,登上车顶的女车主,也被处以行政拘留5天的处罚。
 

不过,特斯拉方面的行为,也引起了更大的舆论声量。面对特斯拉高管的傲慢回应,新华社指出,“谁给了特斯拉“不妥协”的底气”。
 

特斯拉几乎让人感受不到解决问题的诚意。中国是全球最大的汽车产销市场之一,也是全球知名车企争夺的重要市场。无论哪家车企,都须对中国市场有敬畏之心,诚恳接受消费者监督。
 

此外,今日,中央政法委也发表评论,向特斯拉提出了三个问题,个个直击灵魂。
 

文章提出,女车主以极端的方式大闹车展,扰乱了公共秩序,应当道歉。但让广大网友心有戚戚的是:如果坐下来能解决问题,谁愿意不顾体面,爬到车顶上去嘶嚎?而面对车主的一次次维权,特斯拉的回应中却尽显“老爷公关”的骄纵豪横,让中国消费者心寒。

也许是特斯拉认识到了自己错误,也许是被各路媒体声讨,迫于压力,特斯拉终于低头了。今日深夜,特斯拉发布致歉声明,但是,当前在拘留所中的那位“登车顶维权女车主”,也未必能够看到特斯拉的这份致歉声明。

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