The Taiyuan branch of the People's Bank of China summoned a staff member from the Jinshang Customer Finance agency headquartered in Shanxi Province, after the finance company deleted insulting comments in a customer's credit report that described her as a "prostitute," sparking online controversy.
The company deleted insulting comments on a customer's credit report after calling her "a 10-year professional sex worker" in the report's job description column. However, it has not yet offered a proper explanation to the customer.
The report said that a loan relationship still exists between the customer, surnamed Fang, and the company.
As a next step, the bank will conduct a thorough investigation into the incident and handle it properly in line with the law and regulations.
Fang, the customer, said that she signed a personal consumption loan contract of 162,000 yuan with a loan term of 36 months with the company in 2018, and still needs to repay the principal and interest of more than 70,000 yuan to the company as of press time after she proposed postponing the repayment due to the impact of the COVID-19 epidemic.
