Juneyao Airlines has suspended a staffer over a recent boarding controversy that stranded a passenger at a Shanghai airport, the Southern Metropolis Daily reported.
The stranded traveler posted a video online, claiming that the airline staff member prioritized expats over Chinese by letting a Japanese passenger board a December 7 trip to Osaka but rejecting her, even though both were late.
When the woman got to the boarding gate, she said, the staffer called a seat number that belonged to her, but she let the Japanese passenger board instead. She claimed she was stuck at Pudong International Airport while her luggage was flown to Japan.
The airlines said it was a genuine mistake, and they don't follow a policy of favoring foreign passengers. It said it offered the Chinese traveler free rescheduling, overnight lodging, and financial compensation.
The traveler flew to Japan the next day, it claimed.
